LOVENTTY / Sri Lanka
Returns & refunds
A clear approach to returns, exchanges and refunds.
Current availability
This is a draft returns policy for the proposed online store. No purchases, returns or refunds are processed through the preview.
Requesting a return
Proposed term: contact client service within 14 days of receiving an order, quoting the order number and the item to be returned. Items should be unworn, unwashed and unused, with original tags and packaging. A return address and instructions will be provided before sending the item.
Exchanges
Proposed term: exchanges depend on the requested size or item being available. If an exchange cannot be arranged, an eligible return may be refunded after inspection.
Damaged or incorrect items
If an item arrives damaged or differs from the confirmed order, contact client service with the order details and relevant photographs. The proposed store will review the issue and arrange an appropriate replacement or refund for a verified issue.
Return costs & exclusions
Proposed term: customers pay postage for a change-of-mind return; LOVENTTY covers reasonable approved return postage for a verified damaged or incorrect item. Any hygiene restrictions, custom-item exclusions or special item conditions will be stated before purchase.
Refunds
Proposed term: following approval and inspection, eligible refunds will be initiated to the original payment method. The proposed processing estimate is 7–14 business days; the payment provider or bank may take additional time to make funds available. Delivery-charge treatment will be confirmed in the final policy before ordering begins.
Cancellation
Proposed term: cancellation requests should be made before dispatch. If an order has already been dispatched, the return procedure applies. No cancellation charge or order is created in this preview.
Contact
Use the Contact us page for the business contact details. The sample address is not a valid return address.
Updated 3 October 2026